Kendra Pierce Phone: (801)668-5664 |Email: Kendra73946@gmail.com
Business Manager and Supervisor
Objective
A dedicated professional with experience in business management, sales and customer service seeking employment as a Vice President of Operations in the Life Coaching industry; with emphasis on business, finance, and health and wellness.
Result driven professional with extensive knowledge in employee training and supervision, administrative duties, business management, marketing, and sales. Excellent oral and written communication skills with the ability to communicate and connect with a diverse number of people.
Education
SALT LAKE COMMUNITY COLLEGE – Associates Degree - Salt Lake City, UT -2012-2015
Anticipated Date of Graduation - Aug. 8. 2015
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Theta Kappa Honors Society
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GPA: 3.85
Skills
- Business Management -Effective Customer Service
- Customer Retention -Product & Service Promotion
- Bookkeeping -Inventory Planning & Purchasing
-Team Building -Employee Training
-Persuasive sales -Team Supervision
-Promotion Upscale -Advertising
Work Experience
Vice president of operations - Phat Napps Barber Shop –Salt Lake City, UT 2008 –2014
Increased annual revenue for 8 consecutive years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Handled under staffing, disputes, trained staff, Hiring/terminating employees and administering disciplinary procedures. Monitored and purchased inventory, ensured sufficient levels to accommodate demands. Recruited consumers by designing a multipronged and comprehensive marketing strategy.
Lead waitress – Darden Restaurants – Layton, UT 2006 –2008
Provided constant professional, friendly, engaging and effective service. Trained, coached, and mentored staff. Evaluated performance of all on duty waiters and prepared reports for management. Provided quality training as per the required service standards.Followed all safety and sanitation policies. Communicated orders by quickly and accurately recording selections in MICROS system to deliver prompt and accurate service. Assisted in POS system procedures. Assertively up-sold company products.
Sales Specialist – Dillard’s – Ogden, UT 2003 –2006
Highly energetic and self-motivated sales professional specializing in providing primary sales support to the marketing and sales departments. Demonstrated ability to lead sales team and manage multiple responsibilities in a fast-paced environment with strict deadlines. Proven record of identifying problems and implementing innovative solutions. Able to bring exceptional results through motivation and empowerment.
